The Find a Grave web site is free because most of the cost of operations is covered by money that comes from advertising on the site. Ads on the site should not interfere with the general enjoyment and usage of Find a Grave. Find a Grave subscribes to a number of ad exchanges and occasionally an ad will come through that is inappropriate or doesn't display correctly.
The following types of advertising are not allowed on Find a Grave:
- ‘Adult’ content including salacious ads, dating sites, alcohol, tobacco, or firearms.
- Overtly sexualized ads or anything you would be embarrassed to have your children see.
- Ads that play sounds on page-load or mouse-over without a click.
- Flashing, jiggling, or otherwise spastic ads.
- Any ads that ask you to install anything, or 'trick' you in to thinking you need protection from viruses, bugs, etc.
- Ads that redirect you without your permission or click.
If you notice a problem ad, please let us know. Here are some things you can do to help us find and remove or fix the ad:
- Contact us at ads@findagrave.com
- Take a screenshot of the ad (use the Alt+PrtScn button on your windows keyboard, or Command+Shift+4 for Mac) then paste that in to email.
- Let us know your location, since different ads show up in different places.
- Tell us what the ad is advertising, be specific with company or product names.
- Tell us the URL the ad is coming from. For non-flash ads, right-click on the ad and select "Copy Image Location" and paste the URL in the email. For Flash ads, that's trickier, but a screenshot will help.
Sometimes the bad ads you see are caused by malware on your computer or by cookies placed on your computer by other sites you have visited. If you are experiencing strange pop-up ads or other anomalies on your computer, try looking for and removing malware or clearing your cookies. Here are some links that have instructions for this issue:
PCWorld Magazine Malware Tips
Mac Malware Tips
Managing Your Cache and Cookies