Contents
What is the green number over the photo request camera icon?
What if the photo request cannot be fulfilled?
What if there is no headstone?
How can I make it easier to photograph a headstone that is hard to read?
How do I clean a headstone?
Why don't I receive photo request emails?
Why do I receive photo request emails? How do I make them stop?
 

What is the green number over the photo request camera icon?

When you sign up to be a photo volunteer, you select cemeteries where you would like to volunteer. The green number represents the number of open photo requests within those cemeteries.

What if the photo request cannot be fulfilled?

Select the Flag on the photo request. Select the specific problem, add any details, and then click on report. The photo request is now flagged with a reported problem. An email that includes the reported problem is sent to the member that requested the photo. A link is included in the email that leads to easy removal of the photo request. 

What if there is no headstone?

You can fulfill the photo request with a photograph of the plot where the grave is located. It's helpful to show the surrounding area or headstones in the photo and indicate where the burial is located. In the caption of the photograph you can share that the grave is not marked and/or any information that would help locate it.

How can I make it easier to photograph a headstone that is hard to read?

Unless you are related to the interred, DO NOT do anything to the headstone. We DO NOT recommend you do anything to the headstone to make it easier to read or easier to photograph. If it is a flat grave marker, you may be able to brush off loose dirt and debris. If the grave marker is in the shade or has little sun, a harmless and effective solution is to try different angles in relation to the sun or to use something simple, like a mirror or aluminum foil, to reflect sunlight onto a headstone face that is shaded. This does not in any way alter the stone itself, and one does not need to touch the stone in order to reflect light.

How do I clean a headstone?

Unless you are related to the interred, DO NOT do anything to the headstone. Consult a professional before any attempt to clean a headstone is made. Never apply bleach, ammonia, shaving cream, chalk, flour, baking soda, cornstarch, firm pressure or use anything abrasive. Learn more about cemetery conservation here.

Why don't I receive photo request emails?

The Photo Request System automatically sends out emails to volunteers who volunteer for the cemetery from which the photo was requested. If you are not receiving photo requests, it is usually an indication that many members volunteer for that cemetery. You can check for photo requests through the cemetery page or through the Photo Requests page, click on the camera icon in the upper right corner of the site.

Why do I receive photo request emails? How do I make them stop?

During Registration, you can become a photo volunteer. If you do not want to receive Photo Request email, follow these steps: Go to Account Settings. Select Photo Volunteer. Deselect the box 'Email me with new photo requests from my selected cemeteries.' This change saves automatically.

To learn more about requesting a grave photo, go to Photo Request Basics.