Collaboration on Find a Grave
Find a Grave reaches out
When an account is marked as inactive, here's what will happen
Reactivation
Collaboration on Find a Grave
The Find a Grave community makes up the largest international graving community in the world! We collaborate in our mission to find, record, and present information from burial records to preserve this historical record and help everyone discover more. Since 1995, when Find a Grave was created, millions of people have collaborated through Messages, Suggested Edits, adding photos and more. Over that time, there have been some members who have contributed and then left the site. In order to work together effectively, it’s important for members to know if someone who has contributed to a memorial is still active on the site. Then they can more easily connect about memorials, ask questions, and share other information.
Find a Grave reaches out
When a member hasn't signed in to Find a Grave for over a year, we will reach out to give them more information about signing in and share what could happen if their account is marked as inactive.
Our support team is available to help if a member is experiencing any difficulties with Signing In. Please reach out through our Contact Us page.
If the member signs in their account will remain active. If the member doesn't Sign In to their account within 30 days of notification, their account will be marked as inactive.
When an account is marked as inactive, here’s what will happen:
- We'll add a note to the Profile to let other Find a Grave members know they are not currently active on the site.
- Memorials in the account will be managed by Find a Grave and could be transferred to others who would like to manage them.
- Unclaimed open photo requests will be removed.
Reactivation
An account can be reactivated by the member signing in with their email address and password. Please know that we cannot recover photo requests that were removed or management of memorials that may have been transferred to other members while a member was inactive.
If this situation comes up and a returning member would like to manage a family member’s memorial that has been transferred, they can contact the new manager using the 'Contact Manager' button on the Suggest Edits page and request management for that memorial. A photo request that was removed can be added again by going to the memorial and selecting 'Request Photo.'